Legal
Website privacy notice
How Logincident handles personal data collected through this website. Last updated 7 September 2026.
What this notice covers. This notice is about this website: what happens when you browse it, fill in a form, or open the chat. It does not cover the Logincident platform. If your organisation uses Logincident, the handling of the data your people put into the system is governed by the contract between us and by our published policies, not by this page.
Who we are
Logincident Limited is the data controller for personal data collected through this website. We are registered in England and Wales, company number 08225133, registered office 14 Bell Villas, Ponteland, Newcastle upon Tyne NE20 9BE.
For anything in this notice, including a request to see or delete your data, contact hello@logincident.com.
What we collect, and why
When you contact us
Our contact and demo forms ask for your name, work email address and company. They also offer optional fields: your industry, the product you are interested in, your company size, a preferred time for a demo, and your message.
Submissions go to our service desk, which is Zammad, hosted at servicedesk.logincident.com. We use them to answer you and, if a conversation follows, to keep a record of it.
Lawful basis: legitimate interests, namely responding to an enquiry you chose to send us.
When you use the chat
The chat widget on this site is part of the same service desk. If you start a conversation it records what you send us and stores an identifier in your browser so the conversation can continue. If you do not open the chat, it does not collect anything about you.
Lawful basis: legitimate interests, namely responding to an enquiry you chose to start.
When you browse
With your consent we use Google Analytics, through the Google tag, to understand how the site is used: which pages are read, roughly where visitors are in the world, and how people arrive. This is aggregate reporting. We do not use it to identify you and we do not use it for advertising.
Lawful basis: consent. If you decline, the tag does not load and no analytics cookies are set.
Cookies and similar technologies
A cookie is a small file a site stores in your browser. Some are needed for the site to work. Others are not, and those need your permission before they are set.
| What | Why | Consent needed |
|---|---|---|
| Your cookie choice | Remembers whether you accepted or declined, so we stop asking | No, this one is strictly necessary |
| Service desk chat | Keeps your chat conversation together. Only set if you open the chat | No, it is set at your request |
| Google Analytics | Tells us which pages are read and how people arrive | Yes. Nothing is set unless you accept |
You can change your mind at any time using the cookie settings link, and you can clear or block cookies in your browser settings.
Fonts and other things loaded from elsewhere
A small number of pages load a typeface from Google Fonts. That means your browser asks Google for the font file, and Google receives your IP address as part of that request. No cookie is set.
Who else sees this data
We do not sell personal data and we do not share it for anyone else’s marketing. We use a small number of suppliers who process data on our behalf and only on our instructions:
- Our service desk provider, for enquiries and chat
- Our hosting and infrastructure providers, who run the site and the systems behind it
- Google, for analytics, where you have consented
We may also disclose data where the law requires it.
Where data is held
Data is held in the United Kingdom and the European Economic Area. Where a supplier processes data outside that area, we rely on the safeguards the law requires, such as the UK International Data Transfer Agreement or the UK Addendum to the EU Standard Contractual Clauses.
How long we keep it
We keep enquiry correspondence for as long as we need it to deal with your enquiry and for a reasonable period afterwards so we have a record of what was said. Analytics data is kept for the retention period set in Google Analytics. Where you have asked us to delete something and we have no reason to keep it, we will.
Your rights
Under UK data protection law you can ask us to give you a copy of your data, correct it, delete it, restrict how we use it, or object to our using it. Where we rely on your consent, you can withdraw it at any time. None of this costs anything and we will respond within one month.
Ask us at hello@logincident.com. If you are not happy with our answer you can complain to the Information Commissioner’s Office at ico.org.uk or on 0303 123 1113.
Changes to this notice
If we change how this website handles personal data we will update this page and change the date at the top.
